Appointments

Cancellation Policy: 

We understand that life can be busy and/or unpredictable. When you book an appointment, that time is reserved for you. We kindly ask for at least 24 hours notice should you need to cancel an appointment.

Should you need to cancel your appointment with less than 24 hours notice, 50% of the appointment fee is required.

This policy applies to illness. If you are starting to feel unwell, or anticipate you may be - please let us know at least 24 hours in advance of your appointment.

If you are not able to make your in-person appointment, our staff is happy to change your appointment to virtual.

As a team of hard-working, self-employed healthcare providers, we appreciate your understanding.

Classes + Courses

cancellation and Makeup Class Policy: 

Prior to signing up for classes and courses you will be required to sign off on Rebirth’s waiver at the time of registration. Included in this waiver is our cancellation and make up class policy.

Cancellations: If you cancel a full class series or course 24+ hours prior to your booking you will receive an account credit to use towards any future class or course. No refunds.

Make Up Classes: If you cannot make a class in your full series we allow 3 make up classes per 6-week series that must be used before the end of your series. Make up classes can be any other drop-in class on the schedule (yoga, fitness, stroller, pilates). You must call our clinic to make arrangements prior to your class! No credits or refunds for missed classes.

Rebirth Wellness Centre reserves the right to cancel the class due to failure to meet the minimum amount of registrations, weather, illness, etc. We will notify you 24 hours before the class starts via email and/or text you. Please make sure your email and phone number are accurate and updated in your Momence account so that we can get a hold of you. We may provide a rescheduled date for the class, offer a makeup class, or provide a credit/refund.

***We do NOT offer refunds for classes and courses!***